help, from a real person

Support

Stuck, curious, or something looks wrong? The most common questions are answered below. If yours isn't here, email us — a real person reads every message.

Contact us: [email protected]. The fastest way to report a problem is from inside the app — open the Palette tab, tap Account, then Send feedback (it fills in your app and device details for you). We usually reply within a couple of days.

Do I need an account?

No. Designing quilts and blocks, building palettes, and the shopping list all work without an account. A free account does one thing: it backs up the designs you save and syncs them across your devices.

Does QuiltPlan work offline?

Yes — the app is built to work on your device, so you can design at a retreat, on a plane, or in a shop with no signal. Signing in and backing up your designs are the only parts that need a connection.

How accurate are the yardage amounts?

They're helpful estimates, not exact instructions. QuiltPlan figures yardage using 42-inch usable fabric width, adds about 15% extra, and rounds up to the nearest quarter yard. Real fabric widths, shrinkage, and how you cut all affect the final numbers — please double-check before you cut. More detail is in our Terms.

Are the fabric colors exact?

On-screen colors are close approximations of real fabric colors (QuiltPlan references Bella Solids color names to help you plan). Every screen shows color a little differently, so check a real swatch before buying fabric for a project you care about.

How do I delete my account and my data?

Right inside the app: open the Palette tab, tap Account, then "Delete my account." That removes your account and the designs backed up to it. You can also email us and we'll take care of it. Details are in our Privacy Policy.

How do I suggest a feature?

We'd love to hear it. Use Send feedback in the app's Account screen, or email [email protected]. QuiltPlan is shaped directly by what quilters ask for.